How Returns Work
Our team is happy to help you with the return process for products purchased through www.geme.bio. Simply send the cancellation form to firstname.lastname@example.org . Please have your order number or product serial number ready so we can help you through the process.
Note: We only accept returns on products purchased directly from www.geme.bio. If you purchased your product from another retailer, please contact that retailer regarding your return.
Returns within 7 days - no restocking fee
Belgian law on business practices and consumer information and protection allows the buyer to notify the seller that he will abandon the purchase within 7 days of receiving the product. The goods must be followed up within an acceptable period of time (7 days) after receipt of the goods and if they have not been opened and used. We recommend that you keep the goods in their original packaging and condition as much as possible so that you are not obliged to be responsible for any devaluation of the goods as a result of their disposal.
You may send a withdrawal form to by email@example.com to inform us that you are abandoning your purchase. You must then return the goods by normal post to the address below with sufficient postage and a copy of the invoice.
In order for us to issue a refund, please also provide us with your account number. Upon receipt of your return, we will issue a credit note and refund the amount paid within 14 days. There are no exceptions to the cancellation form.
If you receive a product that is not what you ordered or is damaged, then you must inform us in the same manner and return the product in the same manner. However, in this case, we will also reimburse you for the shipping costs sent by regular mail.
Returns within 30 calendar days
Products damaged at the time of delivery
(Damage includes scratches, dents, chips, and other damage caused by defects in materials and/or workmanship.)
If you find that your Product is delivered damaged, you may request a return, exchange, or repair through firstname.lastname@example.org within 30 calendar days.
- For exchanges, you will not be required to pay any additional delivery, shipping, or service charges. Depending on the price difference of the new item, you will receive a credit or fee on the credit card used to purchase the original item.
- For returns, you will receive a refund for the product, but shipping, freight, and service charges will not be refunded. Please call us to discuss the nature of the damage and to confirm that you are eligible for a product refund.
- If you are interested in a repair, simply send an email to the same email address to schedule service.
Returns within 45 calendar days
If you are not satisfied with your product for any other reason, you have up to 45 calendar days to request a return. An additional restocking fee of 50% of the product's selling price will be charged. The original delivery, shipping, and service charges will not be refunded. Contact us through email@example.com to arrange a return.
After 45 calendar days
If the 45-day return window has passed and your product is still under warranty, please call us for warranty service or to arrange a repair. A fee may apply.
Any reason to be unhappy? Contact us through firstname.lastname@example.org so we can better understand how to help you resolve your issue.