GEME Return Policy

Enjoy 30 days of happiness with GEME at home! If you're not happy, return it within 30 days(since item delivered). We'll take care of the rest and cover the postage.

If you haven't used GEME Kobold, get a full refund, no questions asked!

Used it? No problem! Return it, we still cover the shipping fee. Only a mere $70/€70/£70 will be deducted from the original payment for a thorough cleaning and replenish.

Just a friendly tip: before returning the unit, make sure to clear out any by-products, used microorganisms, or food residue. Take photos before and after packing. These 2 simple steps ensure a smooth return process, preventing any logistical hiccups.

GEME Kobold only accepts individual purchases from existing equipment users. For your safety, once the Kobold has been delivered, returns and refunds are not accepted.

Your satisfaction is our priority, and we want this trial to be a delightful experience for you!

If you are not satisfied with your product for any other reason, you have up to 45 calendar days to request a return. An additional restocking fee of 50% of the product's selling price will be charged. The original delivery, shipping, and service charges will not be refunded. Contact us through info@geme.bio to arrange a return.

If the 45-day return window has passed and your product is still under warranty, please call us for warranty service or to arrange a repair. A fee may apply.

Any reason to be unhappy? Contact us through info@geme.bio so we can better understand how to help you resolve your issue.